You can find answers to frequently asked questions below. If you need additional assistance, please call (972) 252-2500 or contact us here.
Need to make a reservation or get a copy of your receipt?
Login to the self-service portal on the left to make or change reservations. You can also update your preferences, vehicles, payment information and get receipts for past reservations.
What is the cost?
$22 per day plus sales tax and airport fee.
How and when do I pay?
The payment process is simple and paperless. The parking charges will be applied to your credit card the day following your return. You will receive a receipt via email the morning following your return. FreedomPark allows our customers to split charges on different credit cards if needed. No payment is made when you pick up your car.
Where do I meet my valet?
On departure, your valet will meet you in the upper level One Hour Parking garage (for Terminal D, upper level sky cap stand at the curb). Simply look for the red shirt that says valet. FreedomPark will send a text message and/or e-mail to your cell phone indicating the exact location at which to meet your valet. If there is a gate change, you will receive an updated notification. On arrivalyour valet will be standing on the curb, just outside the terminal doors of your arrival gate, or if you checked luggage, nearest your baggage claim (for Terminal D, valet will be standing on the median between the terminal and the parking garage). You will receive a text or e-mail to your cell phone at this time as well.
What if I have a toll tag?
When you enter the airport you may do so using either a ticket lane or a toll tag lane. FreedomPark recommends that you use a ticket lane so that we may pay the toll when we exit the airport to bring your vehicle back to our facility. When you return you will be required to pay a $2 exit toll to leave the airport.
Where do you park the cars?
Our facility is adjacent to the north end of the airport. All parking is covered.
What if I don’t receive my gate message?
Call our main phone number and our CSR will give you the most updated gate information. There are many variables with cell carriers and e-mail servers that sometimes cause gate messages to be undelivered. Our Customer Relations Department will ensure resolution if this occurs.
What if my flights change, gets cancelled or are delayed?
If your return flight is running early or late there is no need to call us. We track your flight through an FAA radar service. However, you do need to call us if you change to an earlier or later flight, or if your flight is cancelled. Please call rather than send an email in the event of a flight change.
How will I recognize my valet?
Your valet will be wearing a bright red shirt or jacket that reads “FreedomPark Valet Parking” across the front. For your security and peace of mind, all FreedomPark valets wear an ID badge that identifies them as an authorized valet.
Is FreedomPark Insured?
Yes, up to $100,000 per vehicle.